Rwanda Car Rental and Self Drive

  So, we rented a vehicle with Emmanuel. Everything went great at first. He was a good contact to have from abroad before you enter the country. We rented a van... read more for 90 dollars/day (which we found out is overpriced, but its understandable, we are white). The problems already started a little bit the first day when he didn't want to accept our dollars (even though his contract states he accepts it as currency), because of the exchange rates. Ok, it's Afrika, this happens. Everything seemed alright, but after a short while it became clear that the van was bad. Van didn't lock for example, rained trough the roof, etc. It was only a matter of time before something would happen, which it did. Cooling tube came lose, engine overheated, etc. Point of it is: we were always vigilant and carefull (yes even the bumpy african roads), checked everything regularly and were clearly not negligent. Afterwards when he FINALLY (we broke down 3 times even after HIS mechanic told us it was a minor issue and told we could continue) agreed to give us a new van/jeep, even when we told him there's severe damage due to the overheating. THEN he gave us a jeep that only fits 5 people (we're with 6), with no papers!!!

He tried to make us responsible for all the costs of repair. And that's not even everything. The costs were according to him over 1000 dollars, even though we told him exactly what happened and we went to the mechanic to fix the issue, this guy decided to let his mechanics open up the whole engine and to obviously also "replace" parts that had nothing to do with the heating damage. He didn't give us any prove or an overview of al the repairs. Basically, this guy thought it was possible to have us pay to upgrade and fully repair his bad quality van, even though we cant be held responsible. This is not honest business.

It's like renting a hot air balloon, falling through the basket and being blamed it's your fault. We wish him good luck in the future.

Btw he even followed us throughout the city, threatening to call the cops and to make the airport authorities stop us leaving the country (while this is only a contractual dispute).

  We rented a car for 2 months. the service was excellent and when we wanted a larger car halfway it wasnt an issue. Couldnt of been better

  We've used a Toyota Land-cruiser Prado with open roof.
We had a very good experience with very kind and experienced guide.

He knows the Akagera NP condition,... read more geography and historic, so we've been heard that very abundant information from the guide, Bosco.

He's very kind and provided well service during the journey.

Additionally, the total price including the fuel, car and driver(without extra guide) were somehow reasonable. We didn't hire an extra guide because Bosco, the driver, had many experiences as Akagra NP guide.

But I suggest the owner of this company that has to listen carefully voices of customers.

  Emmanuel made sure we arrived safely at the hotel, and back to the airport. Great service, very flexible, friendly and he has done so much more to help us with... read more the covid measures (and having the result in time!). He keeps in touch with you and makes you feel relaxed

  Simply a spectacular day that will always be one of lifes highlights. Beautiful scenery, amazing experience with education and excitement. Gorilla Trekking is an absolute must do.

  Excellent service - Our trip was amazing because of the tailored advice of Emmanuel. Our guide/driver Justin was very knowledgeable and very helpful. The car was in excellent condition. The communication was immediate... read more and clear. I contacted Emmanuel on a Sunday to arrange a trip for the next day and he was able to arrange it. Emmanuel is a very reliable guy who goes beyond what you ask for example I lost something and he found it and got it delivered it to me.
I can more than recommend his services, I have experienced other similar service that cost much more but weren't as smooth as with him.

  We rented a car for 2 months. the service was excellent and when we wanted a larger car halfway it wasnt an issue. Couldnt of been better

  Amazing Rwanda tour with Universal Journeys, great price for car rental and best & qualified tour guide.

  We rented a Toyota Rav4 for a self drive in Akagera national park. It was the best price we could find in Kigali and the whole experience was smooth and... read more pleasant. Emmanuel even picked up the car from our house, which was really exceptionally comfortable, after a whole week-end away we could just relax in the evening and the pick up was sorted.
I highly recommend them.

  Great experience with Universal on my recent trip to Kigali. Had a faulty behicle from another agency and I contacted Universal. They got me great 4x4 in record time and... read more saved my trip to Akagera National Park. I would use them again anytime!.

  Leie av bil - Vi leide to 4x4 - biler i 17 dager. Emmanuel møtte oss ved flyplassen og vi inspiserte bilene. Vi gikk gjennom kontrakten sammen og betalte med bankkort. Det var noen... read more småting med bilene, men de fungerte godt. Vi hadde også et lite uhell med den ene bilen, men det ble ordnet av selskapets mekaniker, og løst på en god måte. Emmanuel var lett å komme i kontakt med, og vi opplever at kontrakten ble holdt fra begge sider. Vi betalte 90 USD per bil, per døgn, noe som er samme pris som vi har leid for tidligere. Bilene var også av en bedre kvalitet enn vi har opplevd tidligere. Jeg kan anbefale å bruke dette firmaet da de virker seriøse og ordentlige.

  We rented a Toyota Rav4 for a self drive in Akagera national park. It was the best price we could find in Kigali and the whole experience was smooth and... read more pleasant. Emmanuel even picked up the car from our house, which was really exceptionally comfortable, after a whole week-end away we could just relax in the evening and the pick up was sorted.
I highly recommend them.